Please note: Silky Otter Cinemas is operating within New Zealand's COVID-19 Protection Framework. As part of this, all Silky Otter employees are fully vaccinated and all customers will be required to present a valid Vaccination Certificate in order to gain access to our premises. Thank you for your cooperation!

Frequently asked questions

How does the COVID-19 Protection Framework (traffic light system) work at Silky Otter Cinemas?

Red & Orange: Silky Otter Cinemas is open to fully vaccinated customers, who are required to present their Vaccine Certificate in order to gain access to the premises. Masks must be worn while on our premises, except while eating & drinking. QR scanning is compulsory.

For Red only - Capacity limit of 100 people is in place

Green: Silky Otter Cinemas is open to fully vaccinated customers, who are required to present their Vaccine Certificate in order to gain access to the premises. QR scanning is compulsory. Mask wearing is optional.

What is the ventilation system like at Silky Otter Cinemas?

At Wigram, each of our auditoriums is equipped with a FiberShieldTM Filtration System, one of the only technologies specifically tested against the virus that causes COVID-19.

At Ōrākei, we have the latest in HVAC technology installed at our site. Our auditoriums contain individually controlled air conditioning units, making cross-contamination between cinemas impossible. However, please note that the system does recirculate air within the individual cinemas themselves.

What measures are you taking to keep your complex clean in the new COVID-19 Protection Framework?

Spacious seating, QR code tracking, hand sanitation stations and detailed disinfecting & cleaning – these are just some of the measures we’re taking to make our cinemas as safe as possible so you can sit back, relax, and enjoy the latest and greatest movies the way they’re meant to be seen. Under Red & Orange settings, mask wearing is required on site (except while eating and drinking), and all staff and customers are required to be fully vaccinated and present their Vaccine Certificate to gain entry to the premises.

Do customers need to wear masks while at Silky Otter Cinemas?

Under the Red & Orange settings, customers are required to wear masks while on our premises. However masks may be removed for eating & drinking.

Do I need to be vaccinated?

Under the Government mandated COVID-19 Protection Framework, customers will be required to be vaccinated and present their Vaccine Certificate to gain entrance to any Silky Otter Cinemas premises.

Are children under the age of 12, who are unable to be vaccinated due to age, allowed to visit Silky Otter Cinemas under the COVID-19 Protection Framework?

Yes, children under the age of 12 are allowed to visit Silky Otter Cinemas without being vaccinated.