WEBSITE - TERMS AND CONDITIONS

This website is operated by The Otter Group Ltd, and all of its subsidiaries, trading as Silky Otter Cinemas, herein after referred to as "Silky Otter Cinemas", "we", "us" and "our".

Conditions of Entering and Using This Site

This Website (Site) is made available solely for access from places in New Zealand and to users located in, or ordinarily resident in New Zealand.

The following Terms govern your use of this Site and any order or purchase of any product, service, merchandise or ticket (Product) from this Site. Your access to and use of the Site is conditional on acceptance of these Terms. Use of the Site indicates your acceptance of these Terms and Conditions. You are not authorised to access or use the Site if you do not accept these Terms and Conditions.

Who May Access And Use This Site

You must not use this Site, in any manner or for any purpose which is unlawful or contrary to these Terms. Silky Otter Cinemas reserves the right to reject in its absolute discretion any order you place to purchase a Product, or to deny access to this Site, for any conduct that Silky Otter Cinemas, in its sole discretion, believes may breach the law, these Terms, violates the rights of Silky Otter Cinemas or third parties, or is otherwise inappropriate for continued access and use of the Site.

Children under the age of 16 may not purchase any Product on this Site. If you are under the age of 16 and would like to purchase a Product on this Site, please ask your parent or guardian for permission to assist you in this.

Intellectual Property

Content on this Site, such as graphics, logos and film clips, information, text, material, software or advertisements (Content), is protected by New Zealand and international copyright and trademark law. Content on the Site must not be modified, copied, reproduced, republished, framed, uploaded to a third party, posted, transmitted or distributed in any way except as expressly provided for on the Site, or as expressly authorised in writing by Silky Otter Cinemas or its affiliates, or as permitted by the Copyright Act. Strictly on the condition that you keep the Content intact and in the same form as presented on the network, you may use the content for your personal and non-commercial use. Silky Otter Cinemas logo and name are trademarks of The Otter Group Ltd, and may not be used as part of your business or in connection with any goods or services without the prior written consent of Silky Otter Cinemas.

Links and Advertisements

This Site includes links to other websites (Linked Websites). Unless otherwise stated at those websites, those websites are not controlled by Silky Otter Cinemas. By using those links, you acknowledge and agree:

  • Silky Otter Cinemas is not responsible for the availability of, or in relation to, content located on or through a Linked Website; and
  • inclusion of a Linked Website on this Site does not imply any endorsement of the Linked Website by Silky Otter Cinemas or its affiliates or their respective directors, officers or employees; and
  • you link to any Linked Website at your own risk. To the extent that this Site contains or links an advertisement by anyone other than Silky Otter Cinemas, including referral buttons and embedded hyperlinks (Third Party Advertisement), any such advertisement is paid for by the relevant advertiser and does not represent a recommendation or endorsement by Silky Otter Cinemas or its affiliates or their respective directors, officers or employees. Where a Third Party Advertisement contains offers of products by an advertiser, you may be permitted to accept that offer by linking to a Linked Website and executing the relevant transaction. Such product offers are not made by Silky Otter Cinemas, and the third party supplier is solely responsible to you for the delivery to you of any product or service you purchase at a Linked Website.

No Free List

Certain sessions may be subject to a "no free list" or "no free tickets" (NFT) restriction, which Silky Otter Cinemas may apply at its discretion. Silky Otter will not accept complimentary tickets for sessions where a NFT restriction applies.

 

Conditions of Making a Booking

Classification

Tickets are also made available subject to the classification of the relevant film given by the Office of Film and Literature Classification. By purchasing a ticket, you represent that you (and any persons for whom you purchase a ticket) are of an age permitted to purchase a ticket pursuant to the relevant classification for the film. Silky Otter Cinemas reserves the right to request proof of age identification before permitting entry into films based on their classification, and refuse entry to you if you are not legally entitled entry to the film.

Billing

Unless otherwise specified all transactions are denoted in New Zealand dollars.

Booking Fees

Tickets purchased on this Site are subject to a Booking Fee per ticket which is a non-refundable charge. Silky Otter Cinemas reserves the right to alter any and all fees from time to time and without notice.

Ticket Purchase and Billing Information

When purchasing tickets through this Site you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. Silky Otter Cinemas does not currently charge customers any kind of recurring transactions. To facilitate your ticket purchase, your billing information is shared with our banking gateway partner: Payment Express. More information on how Payment Express handles your information can be found at http://www.paymentexpress.co.nz.

Payment Terms

All payments are processed via Stripe’s (www.stripe.com) secure payments system to ensure high levels of payment security and are subject to Stripe’s terms and conditions (www.stripe.com/payment-terms/legal).

Allocated Seating

Where allocated seating applies to a session you have the choice of choosing your own seat on this Site. Otherwise seat allocation for tickets purchased via this Site is a on a "best available" basis.

By purchasing tickets on this Site, in cinema or via other Silky Otter Cinema's online channels, you agree that:

  • you will accept the seat reserved for each ticket purchased; and
  • we make no guarantees or representations to you that you will be seated in a particular seat, row or section of the relevant cinema. Silky Otter Cinema's Management team reserves the right to reallocate seats at their discretion; and
  • you agree that we may, at our discretion, refuse to sell movie tickets (tickets) to you or withdraw any tickets from sale.

Processing Orders

From the moment seats have been selected online, the user will have ten minutes to complete the order before the order times out and is therefore cancelled.

Order Confirmation

An email with order confirmation will be sent within one hour of the order being placed. If you do not receive an email with a confirmation number within this timeframe after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the booking. Only you may be aware of any problem that has occurred during the purchase process. Silky Otter Cinemas will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Shipping

Silky Otter Cinemas does not ship any products to customers. All products must be collected in person at the cinema location selected, at the time specified when the purchase took place.

Refunds and Exchanges

Tickets purchased via this Site are sold for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law. This includes where you simply change your mind, when a member of your party does not show up, or where you do not have a receipt for the product or services.

Returns Policy - Vouchers / Gift Cards

  • Prepaid movie vouchers and gift cards cannot be replaced or refunded if lost, stolen or damaged.
  • Prepaid movie vouchers and gift cards cannot be refunded, and change will not be given irrespective of cinema pricing.
  • Prepaid movie vouchers and gift cards cannot be exchanged for cash.

 

Other Merchandise

If a receipt is presented, Silky Otter Cinemas reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused. If a refund is provided it will be issued using your original payment method, unless payment was made with cash.

If a receipt or proof of purchase is not presented, Silky Otter Cinemas reserves the right not to offer an exchange or refund.

Silky Otter Cinemas is not obliged to offer a refund if you change your mind.

If a receipt or proof of purchase is presented, Silky Otter Cinemas may exchange products of equal value (only if stock is available at that location) if:

  • the goods are the wrong size or colour;
  • sew in labels are still attached;
  • the product is in its original packaging, including instructions manuals and all accessories, where applicable;
  • the item is unworn, unused and in saleable condition.

 

GST and Local Taxes

Prices on this Site include GST where applicable.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this Site or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then Silky Otter Cinemas will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this Site.

Cancelled/Postponed Events

Occasionally, events or sessions may need to be cancelled or postponed by Silky Otter Cinemas. Should this occur Silky Otter Cinemas will attempt to contact you and refund the amount as per the policy of Silky Otter Cinemas. Silky Otter Cinemas may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this Site.

Need Help?

For assistance, please contact Silky Otter Cinemas during business hours, or via enquiries@silkyotter.co.nz to request assistance with your Booking or Payment.

General Enquiry Email Response Policy

 

CONDITIONS OF ENTRY

Keep Your Ticket With You

All guests aged three and over must have a valid ticket and may be required to produce it for inspection by the cinema team. Children aged two years and under must be accommodated on a ticket-holding guest's lap.

Bring Your ID

Proof of age may be required upon collection of the tickets or within the cinema, as proof of age for films that have a Restricted classification or where tickets requiring proof of age are purchased. Discounted tickets also require the presentation of the applicable discount card / identification including Seniors and Students.

Alcoholic Beverages

Where your purchase from this Site or in Cinema includes a purchase of any alcoholic beverage, you warrant that you are over 18 years of age and legally entitled to purchase this product. If you are purchasing this product on behalf of someone else, the recipient must also be over 18 years of age. You or the product recipient must supply suitable photographic proof of age evidence at the point of supply at the Cinema on request by Silky Otter Cinema's personnel. If this cannot be presented, Silky Otter Cinemas is entitled to refuse to supply the alcoholic beverage with no further compensation to you.

BYO Wine

The BYO wine facility is only available at the Silky Otter Cinemas Orakei location. BYO wine is available only when you purchase a meal. Maximum of one 750ml bottle per person dining. $15 corkage fee applies per bottle. R18 for the consumption of alcohol. Host responsibility applies.

Respect Other Guests In The Cinema

Please refrain from talking, disturbing others or putting your feet on seats or railings. Also, switch off your mobile phone or keep it on silent while in the cinema.

Keep Prams Or Strollers Out Of The Way

While they can be taken into the cinema, please don't leave them in the aisles or exits. They may be positioned in designated wheelchair areas, however, please note wheelchair users have priority, so staff may direct prams or strollers to be positioned elsewhere.

Filming

This premise may be photographed, filmed and recorded for promotional purposes and the resulting materials will be owned by Silky Otter Cinemas. By entering this area, you consent to your voice and likeness being used by Silky Otter Cinemas, its successors, assigns and licensees without compensation, for exploitation in all media now known or hereinafter devised, worldwide, in perpetuity and you hereby waive any moral, performer's or similar rights you may have in these materials to the maximum extent permissible under applicable law. If you do not wish to be subject to the foregoing, please speak to personnel at Silky Otter Cinemas or email orakei@silkyotter.co.nz

Leave Electronic Equipment At Home

The recording, or attempted recording, of films is a serious criminal offence and Silky Otter Cinemas will report all suspected offenders to police for prosecution. No filming or recording is permitted on Silky Otter Cinema's premises including foyer areas unless otherwise advised.

Hold Onto Your Personal Belongings

Silky Otter Cinemas does not accept responsibility for any losses or damage incurred.

Dress Appropriately

Neat, casual dress, including footwear, is the minimum standard required at all times.

Smoke Free Zone

Silky Otter Cinema's premises are strictly smoke-free and smoking or vaping is not permitted under any circumstances.

Safety First

For the safety and security of guests and staff, please note recorded video surveillance and silent alarms may be in use.

No Outside Food and Drinks

Please note, no food and beverages (except BYOW, see BYOW clause) sourced from outside Silky Otter Cinemas is allowed in the cinema.

Our Rights

Silky Otter Cinema's Management reserve the right to

  • Refuse guests' entry to the premises;
  • Request guests leave the premises without a refund, should they breach any of these conditions of entry;
  • Inspect any bag at any time on the premises.

No alcohol (except BYOW, see BYOW clause), bottles, cans, aerosols, glass, outside food or beverages, laser pointers, large bags, personal stereos, electronic equipment, rollerblades, bicycles, scooters or skateboards are permitted, unless otherwise advised.

 

OTHER CONDITIONS

Competition Rules

Silky Otter Cinemas may use the Site to run competitions and other promotional offers. You acknowledge that by participating in such competitions and promotional offers, you have read and agree to be bound by any additional terms and conditions applicable to those competitions and promotional offers.

Force Majeure

Silky Otter Cinema's obligations to you will be suspended for the period in which Silky Otter Cinemas is affected by any event beyond its reasonable control which shall include without limitation an act of God, fire, flood or other extreme weather event, natural disaster, strike, electricity, power or communications failure, shortage or unavailability of products or services or a change in applicable law.

Modification of Terms

Silky Otter Cinemas reserves the right to change these terms and conditions or modify the Site from time to time. The user shall be responsible for regularly reviewing these Terms and Conditions.

Privacy Policy

Our privacy policy forms part of our terms of use. You can view this here.

 

SPECIAL OFFERS & PROMOTIONS - TERMS AND CONDITIONS

 

Uber Eats Delivery Promotion “Mystery Gift” Vouchers

  • Every Silky Otter Cinemas Uber Eats ordered placed during the promotional period of Wednesday 1st September - Sunday 12th September 2021, will include a “Mystery Gift” Voucher.
  • Each voucher applies to one transaction only & can only be redeemed in-store at the Silky Otter Cinemas Wigram Candybar.
  • Vouchers expire 31/10/21 and will not be replaced, exchanged, or extended beyond this date.
  • This promotion is only available at Silky Otter Cinemas Wigram.
  • Vouchers must be surrendered upon use.
  • Vouchers cannot be exchanged for cash.
  • Only one voucher can be used per transaction. “Mystery Gift” vouchers cannot be used in conjunction with any other voucher, or offer.
  • Vouchers cannot be sold.

 

Uber Eats Delivery Promotion Social Competition Terms and Conditions:

  • Competition closes 11:59pm, Sunday 12th September 2021.
  • Winners will be chosen by Silky Otter Cinemas Head Office at 12pm, Monday 13th September 2021.
  • Winners will be contacted by direct message within 24(TWENTY-FOUR) hours and must respond within 7(SEVEN) days or the prize will be forfeit and another winner will be chosen.
  • There will be 5(FIVE) winners. 1(ONE) winner will win a $200 Silky Otter Cinemas Gift Card and 4(FOUR) winners will win a $50 Silky Otter Cinemas Gift Card each.
  • To enter, the participant must:
  1. Share a photo of them with their order & “mystery gift” voucher on social media.
  2. Tag SILKYOTTERCINEMAS
  3. Include which movie they’re settling in to enjoy their favourite cinema snacks with.
  • Entrants must reside in New Zealand.
  • The Gift Card prizes are non-negotiable and cannot be exchanged for cash value.

 

Download the App and Create an Account to Receive 50% Off Your First Food & Drinks Transaction

  • This offer is valid at Silky Otter Cinemas Wigram and Silky Otter Cinemas Orakei only.
  • To be eligible to receive this offer, you must download the Silky Otter Cinemas app and create your account on or before 30 September 2021.
  • The discount offer can only be applied to a single food and/or beverage transaction.
  • The 50% discount will be automatically applied to the first food and/or beverage transaction made via the app. It can also be redeemed in person at the Silky Otter Cinemas candybar during your first visit. The offer is not available for redemption online or at the Silky Otter Cinemas self-serve kiosks.
  • The offer must be redeemed by 31 December 2021, and will not be replaced, exchanged or extended beyond that date.
  • This offer cannot be exchanged for cash.
  • This offer cannot be used in conjunction with any other voucher or offer.
  • This offer cannot be sold.

 

Free Bottomless Popcorn with Every Ticket Sold Voucher

  • Each Voucher has a stated expiry date and will not be replaced, exchanged, or extended beyond that date.
  • Each Voucher can only be redeemed at the Silky Otter Cinemas Wigram candybar, and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • Each Voucher is redeemable for one (1) small bottomless popcorn with each movie ticket that is purchased in a single transaction.
  • Refills can only be received during the session the ticket is booked for.
  • Each Voucher must be surrendered upon use.
  • Vouchers cannot be exchanged for cash.
  • Vouchers cannot be used in conjunction with any other voucher, or offer.
  • Vouchers cannot be replaced or refunded if lost, stolen or damaged.
  • Vouchers cannot be sold.

 

2-FOR-1 Popcorn Voucher

  • Each Voucher has a stated expiry date and will not be replaced, exchanged or extended beyond that date.
  • Each Voucher can only be redeemed at the Silky Otter Cinemas Wigram candybar, and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • Each Voucher is redeemable for one (1) free popcorn when purchasing a small or large popcorn. The free popcorn will be the equivalent size of the popcorn purchased.
  • Each Voucher must be surrendered upon use.
  • Vouchers cannot be exchanged for cash.
  • Vouchers cannot be used in conjunction with any other voucher, or offer.
  • Vouchers cannot be replaced or refunded if lost, stolen or damaged.
  • Vouchers cannot be sold.

 

1 Adult Ticket + Large Popcorn For $20 Voucher

  • Each Voucher has a stated expiry date and will not be replaced, exchanged, or extended beyond that date.
  • Each Voucher can only be redeemed at the Silky Otter Cinemas Wigram candybar, and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • Each Voucher is redeemable for one (1) Adult Ticket and one (1) Large Popcorn for $20.
  • Each Voucher must be surrendered upon use.
  • Vouchers cannot be exchanged for cash.
  • Vouchers cannot be used in conjunction with any other voucher, or offer.
  • Vouchers cannot be replaced or refunded if lost, stolen or damaged.
  • Vouchers cannot be sold.
  • Vouchers cannot be redeemed for sessions listed as special events (Sessions classified as special events are at the discretion of Silky Otter). 
     

1 Child Ticket + Large Popcorn for $15 Voucher

  • Each Voucher has a stated expiry date and will not be replaced, exchanged, or extended beyond that date.
  • Each Voucher can only be redeemed at the Silky Otter Cinemas Wigram candybar, and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • Each Voucher is redeemable for one (1) Child Ticket and one (1) Large Popcorn for $15.
  • Each Voucher must be surrendered upon use.
  • Vouchers cannot be exchanged for cash.
  • Vouchers cannot be used in conjunction with any other voucher, or offer.
  • Vouchers cannot be replaced or refunded if lost, stolen or damaged.
  • Vouchers cannot be sold.
  • Vouchers cannot be redeemed for sessions listed as special events (Sessions classified as special events are at the discretion of Silky Otter).

 

1 Free Double Pass Voucher

  • Each Voucher has a stated expiry date and will not be replaced, exchanged, or extended beyond that date.
  • Each Voucher can only be redeemed at the Silky Otter Cinemas Wigram candybar, and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • Each Voucher is redeemable for two (2) general admission tickets at Silky Otter Cinemas Wigram, and must be redeemed in a single transaction.
  • Each Voucher must be surrendered upon use.
  • Vouchers cannot be exchanged for cash.
  • Vouchers cannot be used in conjunction with any other voucher, or offer.
  • Vouchers cannot be replaced or refunded if lost, stolen or damaged.
  • Vouchers cannot be sold.
  • Vouchers cannot be redeemed for sessions listed as special events (Sessions classified as special events are at the discretion of Silky Otter).

 

Marist Albion Rugby Club Player of the Day – Free Child Movie Ticket With Any Adult Ticket Purchased Voucher

  • This offer is valid at Silky Otter Cinemas Wigram only.
  • The offer expires 31 July 2022 and will not be replaced, exchanged, or extended beyond that date.
  • To be eligible to receive this offer an original voucher from a Marist Albion Rugby Club Player of the Day certificate must be presented to the Silky Otter Cinemas Wigram candybar.
  • Each Voucher can only be redeemed at the Silky Otter Cinemas Wigram candybar, and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • Each Voucher is redeemable for one (1) Child ticket with an Adult ticket purchased.
  • Each Voucher is only valid for sessions taking place Monday – Thursday.
  • Each Voucher must be surrendered upon use.
  • Vouchers cannot be exchanged for cash.
  • Vouchers cannot be used in conjunction with any other voucher, or offer.
  • Vouchers cannot be replaced or refunded if lost, stolen or damaged.
  • Vouchers cannot be sold.
  • Vouchers cannot be redeemed for sessions listed as special events (sessions classified as special events are at the discretion of Silky Otter). 
     

Private Hire Vouchers

  • Each Voucher is for one (1) private theatre hire for two (2) hours, or the duration of the chosen movie, whichever is longer.
  • Each Voucher can only be redeemed by contacting events@silkyotter.co.nz, and is not available for online redemption on our website.
  • Each Voucher has a twelve (12) month expiry date from date issued and will not be replaced/exchanged or extended.
  • Each Voucher is only redeemable between the hours of 10am to 8pm Monday – Friday and 10am to 4pm Saturday and Sunday. Session times are subject to availability.
  • Content to be watched, played, or presented in during the private hire must be agreed on by the Voucher holder and Silky Otter Cinemas at least forty-eight (48) hours prior to the booking commencing. Content may also be subject to studio approval for copyright and licensing requirements – you will be advised if this is the case.
  • Each Voucher has a forty-eight (48) hour cancellation policy. If you cancel your booking within 48 hours of the booking taking place, you may not be able to rebook and you may risk losing your Voucher.
  • To secure your booking you must supply the cinema with the 8-digit number printed on your voucher to events@silkyotter.co.nz at least seven (7) days prior to your booking date. Either a photo or email will be accepted.
  • Only food and drink bought at Silky Otter Cinemas may be taken into your private hire to be consumed.
  • Each Voucher must be surrendered upon use.
  • Each Voucher cannot be exchanged for cash.
  • Each Voucher cannot be replaced or refunded if lost, stolen, or damaged.
  • Each Voucher cannot be sold.
  • Silky Otter Cinemas must approve in writing any material which includes reference to ‘SILKY OTTER’ or ‘SILKY OTTER CINEMAS’.


Private Gaming Vouchers

  • Each Voucher is for one private theatre hire for ninety minutes for gaming.
  • Each Voucher can only be redeemed by contacting events@silkyotter.co.nz, and is not available for online redemption on our website.
  • Each Voucher has a twelve (12) month expiry date from date issued and will not be replaced/exchanged or extended.
  • Each Voucher is only redeemable between the hours of 10am to 8pm Monday – Friday and 10am to 4pm Saturday and Sunday. Session times are subject to availability.
  • Content must be agreed on by the Voucher holder and Silky Otter Cinemas at least 48 hours prior to the booking commencing. The Voucher holder needs to provide their own gaming console (including all cords), controllers and games.
  • Each Voucher has a forty-eight (48) hour cancellation policy. If you cancel your booking within 48 hours of the booking taking place, you may not be able to rebook and you may risk losing your Voucher.
  • To secure your booking you must supply the cinema with the 8-digit number printed on your voucher to events@silkyotter.co.nz at least seven (7) days prior to your booking date. Either a photo or email will be accepted.
  • Only food and drink bought at Silky Otter Cinemas may be taken into your private hire to be consumed.
  • Each Voucher must be surrendered upon use.
  • Each Voucher cannot be exchanged for cash.
  • Each Voucher cannot be replaced or refunded if lost, stolen, or damaged.
  • Each Voucher cannot be sold.
  • Silky Otter Cinemas must approve in writing any material which includes reference to ‘SILKY OTTER’ or ‘SILKY OTTER CINEMAS’.

 

$100 Vouchers

  • Each Voucher has a 12-month expiry from date issued and will not be replaced/exchanged or extended.
  • Each Voucher can only be redeemed at the Silky Otter ticket counter, and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • Each Voucher is redeemable for $100 value at Silky Otter Cinemas.
  • Each Voucher must be redeemed in one transaction. No change or credit will be given.
  • Each Voucher must be surrendered upon use.
  • Vouchers cannot be exchanged for cash.
  • Vouchers cannot be replaced or refunded if lost, stolen or damaged.
  • Vouchers cannot be sold.
  • Silky Otter Cinemas must approve in writing any material which includes reference to ‘SILKY OTTER’ or ‘SILKY OTTER CINEMAS’.


$50 Vouchers

  • Each Voucher has a 12-month expiry from date issued and will not be replaced/exchanged or extended.
  • Each Voucher can only be redeemed at the Silky Otter ticket counter, and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • Each Voucher is redeemable for $50 value at Silky Otter Cinemas.
  • Each Voucher must be redeemed in one transaction. No change or credit will be given.
  • Each Voucher must be surrendered upon use.
  • Vouchers cannot be exchanged for cash.
  • Vouchers cannot be replaced or refunded if lost, stolen or damaged.
  • Vouchers cannot be sold.
  • Silky Otter Cinemas must approve in writing any material which includes reference to ‘SILKY OTTER’ or ‘SILKY OTTER CINEMAS’.


I Love Mondays

On Mondays all sessions are $15 and include bottomless popcorn during the duration of the session the ticket is booked for. Excludes special events and online booking fee. At the Silky Otter Orakei site only, an additional offer of $10 pizzas all day is available, excluding the SO Signature Range Smoked Chicken Pizza.


Girl’s Arvo / Night Out

You must be 16+ years to attend this event. Alcohol will only be served to persons 18+ years (proof of age may be requested). The offer includes the movie ticket and a free glass of wine (as provided by the sponsor). Seats strictly limited. Excludes online booking fee.


Seniors Morning Tea

Seniors’ Morning Teas. You must be over 65 years of age to attend a Seniors’ Morning Tea (you may be asked for ID). Excludes special events.


Baby Otter Screenings

Each ticket purchased comes with a free seat for your bub. Children must be 3 years of age or under to be considered a 'bub'. Excludes online booking fee.


Partner Offers

From time-to-time Silky Otter Cinemas will work with third-party partners to offer joint promotions. These offers are accepted by Silky Otter Cinemas in good faith as to the appropriateness of the offer for customers and the ability of the partner to deliver in accordance with any offer they make.

Silky Otter accepts no responsibility or liability whatsoever with regards to any offers of benefits provided to customers by partners or any matter or dispute that may arise between a customer and a partner in relation to any offer or benefit that a third party has made.


Silky Otter Cinemas must approve in writing any material which includes reference to ‘SILKY OTTER’ or ‘SILKY OTTER CINEMAS’. 
 

Student Tickets

You must be a student at a registered education facility to be eligible for student tickets. Valid student ID must be presented when entering the cinema. Failure to produce your ID may result in refused entry and/or standard ticket pricing be applied. Student tickets are not available for sessions commencing at 5pm or after, on Fridays or Saturdays. Excludes online booking fee. Excludes special events. Cannot be used in conjunction with any promotions. 
 

Special Offers

From time-to-time Silky Otter Cinemas will offer special discounted tickets (for example $15 dollar tickets) for a limited time only and whilst stocks last. Discounted ticket offers excludes online booking fee.

 

GIFT CARDS - TERMS AND CONDITIONS

For the purposes of these Terms and Conditions Silky Otter Cinemas refers to the entity The Otter Group Ltd, and all of its subsidiaries, trading as Silky Otter Cinemas. 

  • Gift Cards are only valid for use at Silky Otter Cinemas.
  • Gift Cards can only be purchased in store at a Silky Otter Cinemas location.
  • Gift cards are valid from the date of purchase until a $0 balance is reached, or 24 months from the last transaction date using the gift card, whichever comes first..
  • For both initial fund loading and any subsequent reload/s, the minimum load value is $20 and the maximum load value is $300.
  • Gift cards are re-loadable with additional dollar value at any time within the minimum and maximum values specified in these terms and conditions.
  • Gift cards can be used for movie tickets, or for food and beverage items available at any Silky Otter Cinemas site. Any value redeemed will be deducted from the available balance.
  • You do not need to use the entire available balance in one transaction. No change will be given, however, the remaining available balance may be applied to future purchases until the gift card balance reaches $0.
  • Silky Otter Cinemas cannot replace or refund lost or stolen gift cards.
  • Treat your gift card like cash and keep it in a safe place.
  • If your purchase is more than the current credit amount available on your gift card, you can make up the full amount with another type of tender accepted in our cinemas.
  • The gift card holder can request a receipt showing their remaining balance at the time of transaction (using the gift card) in store at the candybar. Remaining balance can also be requested by calling a Silky Otter Cinemas location, or by emailing our Head Office (headoffice@silkyotter.co.nz).
  • Gift card balance cannot be redeemed wholly or partially for cash and no cash advances can be made at any time, regardless of whether there have been one or more transactions on the gift card.
  • Purchases made using a gift card may be refunded at the sole discretion of Silky Otter Cinemas, or as required by law, with the purchase value being refunded back to the original gift card used for the purchase. Items may not be refunded for cash or any other payment type.
  • The balances of multiple gift cards cannot be consolidated onto one or a new gift card.
  • Gift cards are non-refundable, other than in those circumstances required by law.
  • Gift cards cannot be transferred or sold without the prior written permission of Silky Otter Cinemas.
  • Any use of the company name, images or logos must have the prior written consent of Silky Otter Cinemas.
  • Gift cards will be void and not be redeemable if they are defaced, mutilated, altered or tampered with in any way.
  • Silky Otter Cinemas may subject gift cards to verification and security checks at its absolute discretion.
  • Silky Otter Cinemas reserve the right to cancel any gift card, for any reason at any time without notice. In these circumstances Silky Otter Cinemas may either provide a refund or a replacement gift card of equivalent value, unless it reasonably suspects fraud in relation to a gift card.
  • If you wish to dispute an amount deducted from your Silky Otter Cinemas gift card, you must contact our Head Office (headoffice@silkyotter.co.nz) or visit the candybar at any Silky Otter cinema in New Zealand. If an amount is not disputed within ninety (90) days after the transaction date, we may (at our sole discretion) refuse to provide you with a refund.
  • If you have a problem or complaint about your Silky Otter Cinemas gift card or these Terms and Conditions, please contact us by email at headoffice@silkyotter.co.nz
  • Silky Otter Cinemas reserve the right to change any terms contained in these Terms & Conditions at any time.
  • Silky Otter Cinemas gift cards are valid for New Zealand use only.

 

Agreeing to the Terms and Conditions 

  • You agree to be bound by these Terms and Conditions by purchasing, using or attempting to use your Silky Otter Cinemas gift card or making any transactional query.
  • By using a Silky Otter Cinemas gift card, you warrant to us that you will comply with these Terms and Conditions and all applicable laws and that your Silky Otter Cinemas gift card will not be used in any manner which is unlawful, misleading, deceptive or unfair.
  • If you are giving a Silky Otter gift card to another person you must ensure that the recipient of the gift card is aware of the Terms and Conditions that apply.

 

E- GIFT CARDS - TERMS AND CONDITIONS

For the purposes of these Terms and Conditions Silky Otter Cinemas refers to the entity The Otter Group Ltd, and all of its subsidiaries, trading as Silky Otter Cinemas.

  • Only valid for use at Silky Otter Cinemas.
  • Can only be purchased online at www.silkyotter.co.nz.
  • e-Gift cards are valid from the date of purchase until a $0 balance is reached, or 24 months from date of purchase, whichever comes first.
  • The minimum load value is $20 and the maximum load value is $300.
  • e-Gift cards can be used for movie tickets, or for food and beverage items available at any Silky Otter Cinemas site. Any value redeemed will be deducted from the available balance.
  • You do not need to use the entire available balance in one transaction. No change will be given, however, the remaining available balance may be applied to future purchases until the gift card balance reaches $0, or until 24 months after the date of purchase when the remaining value will expire.
  • Treat your e-gift card like cash and keep it in a safe place.
  • If your purchase is more than the current credit amount available on your e-gift card, you can make up the full amount with another type of tender accepted in our cinemas.
  • The e-gift card holder can request a receipt showing their remaining balance at the time of transaction (using the gift card) in store at the candybar. Remaining balance can also be requested by calling a Silky Otter Cinemas location, or by emailing our Head Office (headoffice@silkyotter.co.nz).
  • e-Gift card balance cannot be redeemed wholly or partially for cash and no cash advances can be made at any time, regardless of whether there have been one or more transactions on the e-gift card.
  • The balances of multiple gift cards cannot be consolidated onto one or a new gift card (e-gift card or physical gift card).
  • No refunds, other than those required by law, will be given after the date of purchase.
  • e-Gift cards cannot be transferred or sold without the prior written permission of Silky Otter Cinemas.
  • Any use of the company name, images or logos must have the prior written consent of Silky Otter Cinemas.
  • e-Gift cards will be void and not be redeemable if they are altered or tampered with in any way.
  • Silky Otter Cinemas may subject e-gift cards to verification and security checks at its absolute discretion.
  • Silky Otter Cinemas reserve the right to cancel any e-gift card, for any reason at any time without notice. In these circumstances Silky Otter Cinemas may either provide a refund or a replacement e-gift card of equivalent value, unless it reasonably suspects fraud in relation to an e-gift card.
  • If you wish to dispute an amount deducted from your Silky Otter Cinemas e-gift card, you must contact our Head Office (headoffice@silkyotter.co.nz) or visit the candybar at any Silky Otter cinema in New Zealand. If an amount is not disputed within ninety (90) days after the transaction date, we may (at our sole discretion) refuse to provide you with a refund.
  • If you have a problem or complaint about your Silky Otter Cinemas e-gift card or these Terms and Conditions, please contact us by email at headoffice@silkyotter.co.nz.
  • Silky Otter Cinemas reserve the right to change any terms contained in these Terms & Conditions at any time.
  • Silky Otter Cinemas e-gift cards are valid for New Zealand use only.
  • Booking fees may apply for online cinema bookings.

 

Agreeing to the Terms and Conditions

  • You agree to be bound by these Terms and Conditions by purchasing, using or attempting to use your Silky Otter Cinemas e-gift card or making any transactional query.
  • By using a Silky Otter Cinemas e-gift card, you warrant to us that you will comply with these Terms and Conditions and all applicable laws and that your Silky Otter Cinemas e-gift card will not be used in any manner which is unlawful, misleading, deceptive or unfair.
  • If you are giving a Silky Otter e-gift card to another person you must ensure that the recipient of the gift card is aware of the Terms and Conditions that apply.

 

COMPLIMENTARY GUEST PASSES - TERMS AND CONDITIONS 

Complimentary Guest Pass

Redeem your complimentary guest pass for any session at the Silky Otter ticket counter.

  • This Pass is redeemable for one (1) general admission ticket at Silky Otter.
  • This Pass has a six (6) month expiry from date issued and will not be replaced/exchanged or extended. Date of issue can be found on the back of the pass.
  • This Pass can only be redeemed at the Silky Otter ticket counter and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • This Pass must be surrendered upon use.
  • This Pass cannot be used in conjunction with any other voucher or offer.
  • This Pass cannot be redeemed for sessions listed as special events (sessions classified as special events are at the discretion of Silky Otter).
  • This Pass does not have a monetary value.
  • This Pass cannot be exchanged for cash.
  • This Pass cannot be replaced or refunded if lost, stolen or damaged.
  • This Pass cannot be sold.
  • Silky Otter Cinemas must approve in writing any material which includes reference to “SILKY OTTER” or “SILKY OTTER CINEMAS”.

 

Monday-Thursday Complimentary Guest Pass

Redeem your complimentary guest pass for any Monday – Thursday session, at the Silky Otter ticket counter. 

  • This Pass is redeemable for one (1) general admission ticket at Silky Otter.
  • This Pass is only valid for sessions taking place Monday – Thursday.
  • This Pass has a six (6) month expiry from date issued and will not be replaced/exchanged or extended. Date of issue can be found on the back of the pass.
  • This Pass can only be redeemed at the Silky Otter ticket counter and is not available for redemption online, via the Silky Otter Cinemas app or at the Silky Otter Cinemas self-serve kiosks.
  • This Pass must be surrendered upon use.
  • This Pass cannot be used in conjunction with any other voucher or offer.
  • This Pass cannot be redeemed for sessions listed as special events (sessions classified as special events are at the discretion of Silky Otter).
  • This Pass does not have a monetary value.
  • This Pass cannot be exchanged for cash.
  • This Pass cannot be replaced or refunded if lost, stolen or damaged.
  • This Pass cannot be sold.
  • Silky Otter Cinemas must approve in writing any material which includes reference to “SILKY OTTER” or “SILKY OTTER CINEMAS”.