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Website Terms and Conditions

This website is operated by Otter Orakei Limited, a New Zealand business (NZBN: 9429047313705), herein after referred to as "Silky Otter Cinemas", "we", "us" and "our".


This Website (Site) is made available solely for access from places in New Zealand and to users located in, or ordinarily resident in New Zealand.

The following Terms govern your use of this Site and any order or purchase of any product, service, merchandise or ticket (Product) from this Site. Your access to and use of the Site is conditional on acceptance of these Terms. Use of the Site indicates your acceptance of these Terms and Conditions. You are not authorised to access or use the Site if you do not accept these Terms and Conditions.

Who May Access And Use This Site

You must not use this Site, in any manner or for any purpose which is unlawful or contrary to these Terms. Silky Otter Cinemas reserves the right to reject in its absolute discretion any order you place to purchase a Product, or to deny access to this Site, for any conduct that Silky Otter Cinemas, in its sole discretion, believes may breach the law, these Terms, violates the rights of Silky Otter Cinemas or third parties, or is otherwise inappropriate for continued access and use of the Site.

Children under the age of 16 may not purchase any Product on this Site. If you are under the age of 16 and would like to purchase a Product on this Site, please ask your parent or guardian for permission to assist you in this.

Intellectual Property

Content on this Site, such as graphics, logos and film clips, information, text, material, software or advertisements (Content), is protected by New Zealand and international copyright and trademark law. Content on the Site must not be modified, copied, reproduced, republished, framed, uploaded to a third party, posted, transmitted or distributed in any way except as expressly provided for on the Site, or as expressly authorised in writing by Silky Otter Cinemas or its affiliates, or as permitted by the Copyright Act. Strictly on the condition that you keep the Content intact and in the same form as presented on the network, you may use the content for your personal and non-commercial use. Silky Otter Cinemas logo and name are trademarks of Otter Orakei Limited, and may not be used as part of your business or in connection with any goods or services without the prior written consent of Silky Otter Cinemas.

Links and Advertisements

This Site includes links to other websites (Linked Websites). Unless otherwise stated at those websites, those websites are not controlled by Silky Otter Cinemas. By using those links, you acknowledge and agree:

  • Silky Otter Cinemas is not responsible for the availability of, or in relation to, content located on or through a Linked Website; and
  • inclusion of a Linked Website on this Site does not imply any endorsement of the Linked Website by Silky Otter Cinemas or its affiliates or their respective directors, officers or employees; and
  • you link to any Linked Website at your own risk. To the extent that this Site contains or links an advertisement by anyone other than Silky Otter Cinemas, including referral buttons and embedded hyperlinks (Third Party Advertisement), any such advertisement is paid for by the relevant advertiser and does not represent a recommendation or endorsement by Silky Otter Cinemas or its affiliates or their respective directors, officers or employees. Where a Third Party Advertisement contains offers of products by an advertiser, you may be permitted to accept that offer by linking to a Linked Website and executing the relevant transaction. Such product offers are not made by Silky Otter Cinemas, and the third party supplier is solely responsible to you for the delivery to you of any product or service you purchase at a Linked Website.

No Free List

Certain sessions may be subject to a "no free list" or "no free tickets" (NFT) restriction, which Silky Otter Cinemas may apply at its discretion. Silky Otter will not accept complimentary tickets for sessions where a NFT restriction applies.



Tickets are also made available subject to the classification of the relevant film given by the Office of Film and Literature Classification. By purchasing a ticket, you represent that you (and any persons for whom you purchase a ticket) are of an age permitted to purchase a ticket pursuant to the relevant classification for the film. Silky Otter Cinemas reserves the right to request proof of age identification before permitting entry into films based on their classification, and refuse entry to you if you are not legally entitled entry to the film.


Unless otherwise specified all transactions are denoted in New Zealand dollars.

Booking Fees

Tickets purchased on this Site are subject to a Booking Fee per ticket which is a non-refundable charge. Silky Otter Cinemas reserves the right to alter any and all fees from time to time and without notice.

Ticket Purchase and Billing Information

When purchasing tickets through this Site you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. Silky Otter Cinemas does not currently charge customers any kind of recurring transactions. To facilitate your ticket purchase, your billing information is shared with our banking gateway partner: Payment Express. More information on how Payment Express handles your information can be found at http://www.paymentexpress.co.nz.

Allocated Seating

Where allocated seating applies to a session you have the choice of choosing your own seat on this Site. Otherwise seat allocation for tickets purchased via this Site is a on a "best available" basis.

By purchasing tickets on this Site, in cinema or via other Silky Otter Cinema's online channels, you agree that:

a) you will accept the seat reserved for each ticket purchased; and

b) we make no guarantees or representations to you that you will be seated in a particular seat, row or section of the relevant cinema. Silky Otter Cinema's Management team reserves the right to reallocate seats at their discretion.

c) You agree that we may, at our discretion, refuse to sell movie tickets (tickets) to you or withdraw any tickets from sale.

Processing Orders

From the moment seats have been selected online, the user will have ten minutes to complete the order before the order times out and is therefore cancelled.

Order Confirmation

An email with order confirmation will be sent within one hour of the order being placed. If you do not receive an email with a confirmation number within this timeframe after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the booking. Only you may be aware of any problem that has occurred during the purchase process. Silky Otter Cinemas will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.


Silky Otter Cinemas does not ship any products to customers. All products must be collected in person at the cinema location selected, at the time specified when the purchase took place.

Refunds and Exchanges

Tickets purchased via this Site are sold for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law. This includes where you simply change your mind, when a member of your party does not show up, or where you do not have a receipt for the product or services.

Returns Policy - Vouchers / Gift Cards

  • Prepaid movie vouchers and gift cards cannot be replaced or refunded if lost, stolen or damaged.
  • Prepaid movie vouchers and gift cards cannot be refunded, and change will not be given irrespective of cinema pricing.
  • Prepaid movie vouchers and gift cards cannot be exchanged for cash.

Other Merchandise

If a receipt is presented, Silky Otter Cinemas reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused. If a refund is provided it will be issued using your original payment method, unless payment was made with cash.

If a receipt or proof of purchase is not presented, Silky Otter Cinemas reserves the right not to offer an exchange or refund.

Silky Otter Cinemas is not obliged to offer a refund if you change your mind.

If a receipt or proof of purchase is presented, Silky Otter Cinemas may exchange products of equal value (only if stock is available at that location) if:

  • the goods are the wrong size or colour;
  • sew in labels are still attached;
  • the product is in its original packaging, including instructions manuals and all accessories, where applicable;
  • the item is unworn, unused and in saleable condition.

GST and Local Taxes

Prices on this Site include GST where applicable.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this Site or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then Silky Otter Cinemas will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this Site.

Cancelled/Postponed Events

Occasionally, events or sessions may need to be cancelled or postponed by Silky Otter Cinemas. Should this occur Silky Otter Cinemas will attempt to contact you and refund the amount as per the policy of Silky Otter Cinemas. Silky Otter Cinemas may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this Site.

Need Help?

For assistance, please contact Silky Otter Cinemas during business hours, via orakei@silkyotter.co.nz to request assistance with your Booking or Payment.

General Enquiry Email Response Policy

Please send general enquiries to orakei@silkyotter.co.nz. We aim to respond to email enquiries within two working days.


Keep Your Ticket With You

All guests aged three and over must have a valid ticket and may be required to produce it for inspection by the cinema team. Children aged two years and under must be accommodated on a ticket-holding guest's lap.

Bring Your ID

Proof of age may be required upon collection of the tickets or within the cinema, as proof of age for films that have a Restricted classification or where tickets requiring proof of age are purchased. Discounted tickets also require the presentation of the applicable discount card / identification including Seniors and Students.

Alcoholic Beverages

Where your purchase from this Site or in Cinema includes a purchase of any alcoholic beverage, you warrant that you are over 18 years of age and legally entitled to purchase this product. If you are purchasing this product on behalf of someone else, the recipient must also be over 18 years of age. You or the product recipient must supply suitable photographic proof of age evidence at the point of supply at the Cinema on request by Silky Otter Cinema's personnel. If this cannot be presented, Silky Otter Cinemas is entitled to refuse to supply the alcoholic beverage with no further compensation to you.


BYO wine is available only when you purchase a meal. Maximum of one 750ml bottle per person dining. $15 corkage fee applies per bottle. R18 for the consumption of alcohol. Host responsibility applies.

Respect Other Guests In The Cinema

Please refrain from talking, disturbing others or putting your feet on seats or railings. Also, switch off your mobile phone or keep it on silent while in the cinema.

Keep Prams Or Strollers Out Of The Way

While they can be taken into the cinema, please don't leave them in the aisles or exits. They may be positioned in designated wheelchair areas, however, please note wheelchair users have priority, so staff may direct prams or strollers to be positioned elsewhere.


This premise may be photographed, filmed and recorded for promotional purposes and the resulting materials will be owned by Silky Otter Cinemas. By entering this area, you consent to your voice and likeness being used by Silky Otter Cinemas, its successors, assigns and licensees without compensation, for exploitation in all media now known or hereinafter devised, worldwide, in perpetuity and you hereby waive any moral, performer's or similar rights you may have in these materials to the maximum extent permissible under applicable law. If you do not wish to be subject to the foregoing, please speak to personnel at Silky Otter Cinemas or email orakei@silkyotter.co.nz

Leave Electronic Equipment At Home

The recording, or attempted recording, of films is a serious criminal offence and Silky Otter Cinemas will report all suspected offenders to police for prosecution. No filming or recording is permitted on Silky Otter Cinema's premises including foyer areas unless otherwise advised.

Hold Onto Your Personal Belongings

Silky Otter Cinemas does not accept responsibility for any losses or damage incurred.

Dress Appropriately

Neat, casual dress, including footwear, is the minimum standard required at all times.

Smoke Free Zone

Silky Otter Cinema's premises are strictly smoke-free and smoking is not permitted under any circumstances

Safety First

For the safety and security of guests and staff, please note recorded video surveillance and silent alarms may be in use.

No Outside Food and Drinks

Please note, no food and beverages (except BYOW, see BYOW clause) sourced from outside Silky Otter Cinemas is allowed in the cinema.

Our Rights

Silky Otter Cinema's Management reserve the right to

  • Refuse guests' entry to the premises;
  • Request guests leave the premises without a refund, should they breach any of these conditions of entry;
  • Inspect any bag at any time on the premises
  • No alcohol (except BYOW, see BYOW clause), bottles, cans, aerosols, glass, outside food or beverages, laser pointers, large bags, personal stereos, electronic equipment, rollerblades, bicycles, scooters or skateboards are permitted, unless otherwise advised.


Competition Rules

Silky Otter Cinemas may use the Site to run competitions and other promotional offers. You acknowledge that by participating in such competitions and promotional offers, you have read and agree to be bound by any additional terms and conditions applicable to those competitions and promotional offers.

Force Majeure

Silky Otter Cinema's obligations to you will be suspended for the period in which Silky Otter Cinemas is affected by any event beyond its reasonable control which shall include without limitation an act of God, fire, flood or other extreme weather event, natural disaster, strike, electricity, power or communications failure, shortage or unavailability of products or services or a change in applicable law.

Modification of Terms

Silky Otter Cinemas reserves the right to change these terms and conditions or modify the Site from time to time. The user shall be responsible for regularly reviewing these Terms and Conditions.

Privacy Policy

Our privacy policy forms part of our terms of use. You can view this here.


Special Offers. 

From time to time Silky Otter Cinemas will offer special discounted tickets (for example $15 dollar tickets) for a limited time only and whilst stocks last. Discounted ticket offers excludes online booking fee.

Girl’s Arvo / Night Out. 

You must be 16+ years to attend this event.  Alcohol will only be served to persons 18+ years (proof of age may be requested).  The offer includes the movie ticket and a free glass of wine (as provided by the sponsor).  Seats strictly limited. Excludes online booking fee.

I Love Mondays 

On Mondays all sessions are $15 and include bottomless popcorn during the duration of the session the ticket is booked for. Excludes special events and online booking fee.

Seniors Morning Tea 

Seniors’ Morning Teas. You must be over 65 years of age to attend a Seniors’ Morning Tea (you may be asked for ID). Excludes special events.

Baby Otter Screenings  

Each ticket purchased comes with a free seat for your bub. Children must be 3 years of age or under to be considered a 'bub'. Excludes online booking fee.

Film Fanatic Club Screenings

All tickets to Film Fanatic Club Screenings are $15. This excludes online booking fee.

 $15 Student Tickets

You must be a student at a registered education facility to be eligible for student tickets. Valid student ID must be presented when entering the cinema. Failure to produce your ID may result in refused entry and/or standard ticket pricing be applied. Student tickets are not available for sessions commencing at 5pm or after, on Fridays or Saturdays. Excludes online booking fee. Excludes special events. Cannot be used in conjunction with any promotions.  

No Booking Fee

The booking fee is waived for online bookings for Silky Otter account holders who are also signed up to receive our newsletter. Offer commences early November 2020 and will be valid for 6 months.