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In this policy ("Privacy Policy"), "The Silky Otter", "we", "us" and "our" means Otter Orakei Limited (a New Zealand business, NZBN: 9429047313705) and any related bodies corporate. Please read this Privacy Policy carefully as it describes the way in which we collect and handle your personal information for "Services" (includes services and products) at The Silky Otter:
We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our Site.
We refer throughout this Privacy Policy to ‘personal information' which means information which identifies you as an individual or from which you can reasonably be identified. Your name, email, address, telephone numbers are all examples of ‘personal information'.
We are subject to the requirements of the Privacy Act 1993.
We respect the importance of your privacy, and that you have a right to make your own choices about how your personal information is collected and used. We know that when you provide personal information to us you are showing your trust and we take that seriously.
You have no obligation to provide any information requested by us. However, if you choose to withhold your personal information, we may not be able to provide you with the Services that depend on the collection and use of that information.
We collect your personal information in a number of ways, including:
The types of personal information we collect includes:
We also collect cookie data as described below.
(a) Purposes for collecting your personal information We collect your personal information to provide you with our services and to help us provide you with service information tailored to your interests and to provide you with a customised experience across the whole range of The Silky Otter services (or the services you engage with). This may include us or our service providers:
We also collect your personal information for the following purposes:
(b)Use and disclosure of your personal information
We will use or disclose your personal information for the purposes described under ‘Purposes for collecting your personal information’ above and generally providing you product and service information tailored to your interests and to provide you with a customised experience across the whole range of The Silky otter Services (or the Services you engage with).
We may also disclose your personal information to our third party product and service providers, for those purposes, so that those service providers can assist us with conducting those activities.
(c) Marketing and Competitions using your personal information
We also use your personal information to send you marketing, promotional and market research material about products and services which we think are likely to be of interest to you and/or to identify services and products that may be of interest to you.
In doing so, we may contact you by email, SMS, post or phone (depending on the information we hold) or via our website or in-cinema and we may also use internet-based and/or social media marketing channels including targeted online advertising and online behavioural marketing. Our marketing agencies and service providers may also use your personal information in order to serve you with more relevant advertising about our Services or the products and services of our clients or suppliers. If you wish to opt out of receiving any further marketing or advertising material from us, please email us at privacy@silkyotter.co.nz or click “unsubscribe” at the bottom of the email messages we send you and follow the prompts.
From time to time, we conduct competitions, including on our website(s). When we run these competitions, we may also give you the choice of being on a mailing list to receive further contact from us or a third party. Unless you choose to receive those further communications from us or the third party, the information we collect from your entry in the competition will not be used for those further communications and will only be used for the competition and as outlined in this Privacy Policy.
(d) To whom do we disclose your personal information?
We may disclose your personal information to our related bodies corporate and our third party product and service providers, for the purposes described under ‘Purposes for collecting your personal information’ above and generally providing you product and service information tailored to your interests and to provide you with a customised experience across the whole range of The Silky Otter Services (or the Services you engage with), so that those service providers can assist us with conducting those activities.
We also provide your personal information to a third party marketing company which aggregates and de-identifies the information and provides us with reports that assist us in marketing The Silky Otter’s services and potentially the products and services of our clients and suppliers. We share these transactional information reports with advertisers (and our marketing agencies and service providers) to ensure only relevant advertisements are provided to you.
We may also share your personal information with other service partners (such as auditors, lawyers, couriers, computer security companies, hosting services and similar marketing agencies) or a company or person related to us, for example, a related body corporate, a common shareholder or someone with whom we share some common commercial interest.
We remain committed to safeguarding your personal information. You consent to the third parties to whom we disclose your personal information as described above using and disclosing that information as we may in accordance with this Privacy Policy.
(e) Other purposes
We will not otherwise use, disclose or share your personal information with a third party without your consent, unless:
Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. The Silky Otter uses cookies to make your use of our website and services as convenient as possible, such as by customising your web browser's access so that for example, you can instantly see the current showings at your favourite The Silky Otter cinema when you visit our website. We also use cookies to facilitate internet-based marketing including targeted online advertising and online behavioural marketing. Cookies also enable us to offer products and services that can be bought on line.
We use Google Analytics (including Google Remarketing) which uses both first party and third-party cookies to record standard internet traffic information such as when, and how many times, you have visited our site. We and some third parties (including Google) also use the information from the cookies to optimize ad selection for groups of individuals based on age, gender, interests and past visits to our site and other sites we use. The cookies also allow us and other third parties to evaluate your interactions with ad services on our website and other sites we use. We may combine the anonymous information collected through Google Analytics with personally identifiable information.
If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this will mean you will not be able to take full advantage of The Silky Otter’s services. For example, we will not be able to personalise your website each time you visit.
If at any time you want to know exactly what personal information we hold about you or update personal information, you are welcome to access your record by contacting us at privacy@silkyotter.co.nz.
Please provide us with as much detail as you can about the particular information you wish to access or correct, in order to help us retrieve it. We may charge you an access fee to cover our costs of providing that information to you. We will inform you of applicable fees before they are incurred.
In certain circumstances, such as where there is a criminal inquiry, we may refuse your request to access, or correct, your personal information. If that is the case, we will provide you with reasons for that decision unless it is unreasonable to do so.
We take reasonable steps to make sure that personal information we collect, use and disclose is accurate, complete, up-to-date and relevant.
If you wish to delete the personal information we hold about you, please let us know and we will take reasonable steps to delete the information, unless we need to keep it for legal reasons.
We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. For example, access to your personal information is restricted within The Silky Otter to employees who have specific authorisation to access such information.
We continually endeavour to improve our security safeguards. However, no data transmission over the internet is guaranteed to be perfectly secure, so we cannot absolutely promise that the information you provide to us (or other information we collect or transmit) using the internet will always be totally secure.
If you apply for employment with The Silky Otter, we will review all of your information for the role you've applied for and determine whether or not to make a formal offer of employment to you. If we make an offer to you, the information you have provided to us will form part of your employee record. If we do not make an offer to you at this stage, we will normally retain your information for a period of 3 months. We may in the future contact you in the event that another position becomes available for which you may wish to apply.
We provide links to websites that are owned and/or operated by third parties. Unless otherwise stated at those websites, those websites are not under our control, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of those websites.
We will not make it mandatory for visitors to our websites to provide personal information unless such information is needed to provide you with a service at The Silky Otter.
Otherwise, we provide you with the option of transacting with us on anonymous basis or through a pseudonym where it is lawful and practicable to do so.
If you wish to make a complaint about the way in which we handle your personal information, or would like to access or correct your personal information, please write to us at privacy@silkyotter.co.nz
We endeavour to respond within 14 days of their receipt. If you are dissatisfied with our response, you may refer the matter to The Office of the New Zealand Privacy Commission (www.privacy.org.nz).